ku9s Terms & Conditions

In these terms and conditions, "ku9s", "we", "our", or "platform" refers to the ku9s online gaming service. "User", "you", or "member" refers to any person who visits the ku9s website, opens an account, or uses any service.

ku9s is a secure and reliable digital gaming platform offering sports betting, live casino, and slot games. The platform serves users in Bangladesh.

ku9s reserves the right to change, amend, or update these terms at any time. Continued use of the platform after any changes will be considered acceptance of the new terms. We therefore recommend reviewing this page regularly.

Age Requirement

You must be 21 years of age or older to open an account and use the ku9s platform. Minors are strictly prohibited from opening an account or using any service. ku9s reserves the right to verify age at any time.

One Account Per User

Each user may create only one account. If a person holds multiple accounts, ku9s reserves the right to cancel them and withhold any deposited funds.

Providing Accurate Information

You must provide true and accurate information at the time of registration. If your name, mobile number, payment account details, or any other information is found to be false or misleading, your account may be immediately suspended or cancelled.

Account Security

You are solely responsible for keeping your username and password confidential. Sharing this information with any third party is strictly prohibited. If you notice any unauthorized access or suspicious activity on your account, you must notify ku9s support immediately.

• The account cannot be transferred to anyone else.
• Selling or renting the account is strictly prohibited.
• ku9s will not be held responsible for any loss to the account if information is leaked due to the user's own negligence.

Deposit Rules

Accepted methods for depositing funds on ku9s are: bKash, Nagad, Rocket, and bank transfer. The minimum deposit amount for each method is ৳200.

Deposits may only be made from a payment account registered in your own name. Deposits made using a third-party account may be cancelled and the account may be subject to investigation.

Withdrawal Rules

The minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within 5 to 30 minutes. Withdrawals must be made through the same method used for the deposit, or through a method designated by ku9s.

• Account verification must be completed before submitting a withdrawal request.
• If any bonus is active, wagering requirements must be met before withdrawing.
• Withdrawals may be temporarily suspended in cases of fraud or suspicious activity.
• Processing delays may occur in exceptional circumstances due to technical issues.

Currency

All transactions are conducted in Bangladeshi Taka (BDT / ৳). Transactions in any other currency are not accepted.

Welcome Bonus

ku9s offers new members a 150% bonus on their first deposit, up to a maximum of ৳20,000. For example, depositing ৳1,000 gives a ৳1,500 bonus, bringing the total balance to ৳2,500.

Wagering Requirement

A 15x wagering requirement applies to the bonus amount. Wagering is calculated on the bonus amount only, not on the total of deposit plus bonus. Example: ৳1,500 bonus × 15 = ৳22,500 must be wagered before withdrawing winnings from the bonus.

General Bonus Terms

• Each bonus offer may have its own terms and conditions, which will be stated in the offer details.
• Misusing bonus benefits or attempting to claim bonuses through multiple accounts is a punishable offence.
• ku9s reserves the right to change, suspend, or cancel any promotional offer at any time.
• Bonus amounts cannot be withdrawn directly; they become withdrawable only after wagering requirements are completed.

ku9s services are intended for use as honest entertainment. The following activities are strictly prohibited:

• Engaging in fraudulent activity or attempting to obtain bonuses or rewards through deceptive means.
• Using automated software (bots), scripts, or any other artificial means to participate in games.
• Attempting to access another user's account or engaging in hacking activities.
• Money laundering or using funds from illegal sources on the platform.
• Harmful interference with the platform's systems or network.
• Attempting to complete verification using false identity or documents.
• Creating multiple accounts to collect bonuses or advantages.
• Harassment or disrespectful behaviour towards other users.

Involvement in any of the above prohibited activities gives ku9s the right to suspend or permanently cancel the account, withhold the balance, and take legal action if necessary.

All games on the ku9s platform are operated fairly and transparently. Game outcomes are determined through a Random Number Generator (RNG) or verified live dealers.

Betting Rules

• Each game or market has its own applicable rules, which are stated in the game interface.
• Once a bet is placed, it generally cannot be cancelled.
• If a bet remains incomplete due to a technical error, it will be re-evaluated and a decision will be made.
• ku9s reserves the right to review the outcome of bets placed due to incorrect information or market errors.

Sports Betting

Various types of markets are available in sports betting. If a match is cancelled or an unexpected situation arises, the relevant bets will be settled according to ku9s rules. If a market needs to be closed for political or legal reasons, ku9s may make that decision.

The ku9s VIP program has four tiers. Each tier provides weekly cashback benefits. The tiers are as follows:

• Bronze — up to 0.4% weekly cashback.
• Silver — up to 0.8% weekly cashback.
• Gold — up to 1.1% weekly cashback.
• Platinum — up to 1.5% weekly cashback.

Advancement to a higher VIP tier depends on regular activity and engagement on the platform. ku9s reserves the right to change VIP benefit terms at any time. The cashback payment schedule is determined according to ku9s internal processes.

ku9s places responsible gaming as its highest priority. Gaming should be used only as a form of entertainment, not as a way to solve financial problems.

• If you feel that gaming is having a negative impact on your daily life or financial situation, you are advised to take a break immediately.
• Contact ku9s support to use the self-exclusion feature.
• You may request a temporary or permanent restriction on your account.
• It is the responsibility of parents and guardians to protect minors from gaming.

For more details, visit our Responsible Gaming page.

ku9s uses SSL encryption and advanced security technology to keep users' personal and financial information secure.

Details on how your personal information is collected, stored, and used can be found on our Privacy Policy page. By creating an account, you are also considered to have accepted the terms of the privacy policy.

• ku9s will never ask for your password or full payment details via email or chat.
• Personal information is not sold to third parties.
• Information may be shared with authorities if required to meet legal obligations.

Suspension or Closure by ku9s

ku9s may suspend or close an account without prior notice in the following circumstances:

• Violation of terms and conditions or involvement in prohibited activities.
• Registering with false information or fraud during the verification process.
• Suspicion of money laundering or any other illegal activity.
• Taking undue advantage due to a technical error.

Closure by the User

You may request to close your account at any time. To do so, contact ku9s support. It is recommended that you withdraw all available withdrawable balance before closing the account.

ku9s makes every effort to operate a safe and reliable platform. However, ku9s is not responsible for the following:

• Losses caused by third-party network or internet connection issues.
• Temporary unavailability due to unscheduled system maintenance or technical errors.
• Service disruptions caused by unforeseen circumstances (natural disasters, government directives, etc.).
• Account access credentials being leaked or lost due to the user's own negligence.

ku9s always strives to resolve any issue quickly and keeps the user's best interests in highest consideration.

ku9s provides customer support in Bengali and English 24/7 via live chat and email. Contact support for any questions, issues, or complaints.

Support email: [email protected]

Complaints Process

• First, report the issue via live chat or email.
• The support team will collect the details of the issue and begin an investigation.
• Complex matters will be escalated to the senior team.
• The final decision will be communicated by email.

ku9s is committed to resolving all complaints impartially and with integrity. User satisfaction is our highest priority.

If any part of these terms becomes invalid or unenforceable, the remaining parts will remain fully in effect. These terms form the complete agreement between ku9s and the user and replace any prior discussions or understandings.

ku9s reserves the right to transfer its rights and responsibilities to any third party. However, the user may not transfer their rights or responsibilities under this agreement without the prior written consent of ku9s.

If you have any questions or anything is unclear regarding these terms, please contact the support team. ku9s is committed to serving users on the basis of transparency and fairness at all times.

Welcome to the ku9s platform. Enjoy safe and responsible gaming.