Your privacy is our priority at ku9s

1 Introduction & Scope

ku9s is committed to providing a safe and reliable online gaming environment for players in Bangladesh. This policy explains what personal information we collect, why we collect it, how that information is used, and what rights you have over your information.

This policy applies to the ku9s website, mobile interface, and all related services. You are encouraged to read this policy in full before registering or starting to use our platform.

2 Information We Collect

ku9s may collect your information in various ways. Information is collected according to the categories listed below:

2.1 Information Provided Directly

When you create an account on the ku9s platform or use our services, you may provide the following information:

• Full name
• Date of birth (for age verification — minimum age of 21 is mandatory)
• Email address
• Mobile number
• Bank or mobile banking details (for bKash, Nagad, Rocket or bank transfer)
• Government-issued identity document details for identity verification

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser version and operating system
• Site access time, session duration, and usage patterns
• Page visit records and click data
• Information obtained from cookies and similar tracking technologies

2.3 Transaction-Related Information

For financial transactions, information relating to deposit and withdrawal amounts, method (bKash, Nagad, Rocket or bank transfer), and transaction timestamps is stored.

3 Purpose of Information Use

ku9s uses your information for the following purposes:

1. Account creation and identity verification
2. Service operation and improvement
3. Financial transaction processing and fraud prevention
4. Providing customer support (via 24/7 live chat and email)
5. Ensuring compliance with responsible gaming guidelines
6. Complying with applicable laws and regulations
7. Maintaining platform security
8. Personalizing and improving the user experience

4 Cookies & Tracking Technologies

The ku9s website uses cookies and similar technologies. Cookies are small data files stored in your browser. They ensure the site functions properly and improve your browsing experience.

4.1 Types of Cookies

• Essential cookies: Required for the core functionality of the site — these cannot be disabled.
• Functional cookies: Help remember your preferences and settings.
• Analytical cookies: Used to analyze and improve site usage.

You can control cookies by changing your browser settings, though this may affect some features of the site.

5 Data Storage & Security

ku9s places the highest importance on protecting your information. We use industry-standard SSL (Secure Socket Layer) encryption technology, which keeps your data secure during transmission and receipt.

What we do to ensure security:

• All sensitive data is encrypted before storage.
• Access controls and strict internal security protocols are followed.
• Regular security reviews and audits are conducted.
• Staff are trained on data protection.

Your information is retained for as long as necessary to provide the service, meet legal obligations, or resolve disputes.

6 Sharing Information with Third Parties

ku9s does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

6.1 Service Provider Partners

We work with trusted third-party service providers for payment processing (bKash, Nagad, Rocket and banking services), technical infrastructure, and customer support. These partners only have access to the information needed for their specific tasks and are bound by strict confidentiality agreements.

6.2 Legal Obligations

Where disclosure of information is required by a court order, a lawful request from a government authority, or applicable law, ku9s will comply with that obligation.

6.3 Fraud Prevention

Relevant information may be shared in fraud investigations to protect the interests of users, the platform, or others.

7 Your Rights

As a user of our platform, you have the following rights:

7.1 Right of Access

You may request a copy of the information we hold about you at any time.

7.2 Right to Rectification

If any of your information is incorrect, you can request that it be corrected. This can be done through your account profile or by contacting our support team directly.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations or fraud prevention requirements.

7.4 Right to Object to Processing

You may object to certain types of processing of your information, particularly in relation to marketing communications.

7.5 Right to Data Portability

You may request a copy of the information you have provided in a structured, commonly used, and machine-readable format.

8 Protection of Children & Minors

ku9s services are for persons aged 21 and over only. We do not knowingly collect information from any minor. Age verification is mandatory at the time of account registration. If we become aware that information from a minor has been collected, that information will be deleted immediately and the account will be closed.

9 International Data Transfers

Our servers and processing infrastructure may be located outside Bangladesh. For any such transfer, appropriate technical and legal safeguards are maintained to protect your information. We ensure that the receiving party provides a level of protection equivalent to this policy.

10 Third-Party Links & Services

The ku9s platform may occasionally contain references to third-party websites or services. We have no control over the privacy practices of these third parties and they are not covered by this policy. You are advised to read the privacy policy of any third-party site before using it.

11 Changes to This Policy

ku9s reserves the right to change or update this privacy policy at any time. For significant changes, we will provide a notice on the platform or inform you at your registered email address. Continued use of the platform after a policy change will be considered as your acceptance of the updated policy.

The date of this policy is stated at the top of the page. You are advised to always read the latest version.

12 Contact Us

If you have any questions, comments, or requests regarding this privacy policy, please contact our support team. Our team provides assistance in both Bengali and English.